Small Business Administration Director of Financial Program Operations in Washington, District Of Columbia

  • Duties



This position is located in the Small Business Administration (SBA), Office of Capital Access (OCA), Office of Financial Program Operations (OFPO) in Washington, D.C. The Director of Financial Program Operations provides a strategic vision for the Office of Financial Programs regarding the future direction for modernizing and improving SBA's national lending, serving, and loan liquidation operations. The incumbent is responsible for administering all aspects of Financial Program Operations, including center operations, loan portfolio management, quality assurance and human and financial resources devoted to the program. The incumbent serves under the broad administrative direction of the Associate Administrator (AA) and Deputy Associate Administrator (DAA) for OCA. The Office of Capital Access, Office of Financial Program Operations has a primary responsibility to manage SBA's loan operations centers responsible for loan origination, servicing, liquidation, including portfolio management for SBA's $120 billion portfolio of direct and guaranteed loans. The Director of Financial Program Operations is responsible for continued progress toward reform goals and the ongoing leadership and management of these initiatives as they relate to the operation of SBA's Financial Programs.

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Establishes and directs overall priorities and initiatives of the Office of Financial Program Operations involving financial management, human capital, process improvements, and policy modernization for SBA's loan origination, servicing and resolution centers.

Provides authoritative advice to SBA executives, managers and staff on financial programs operations impacting SBA lending programs.

Implements best practices for operational excellence, which includes re-engineering work processes, leveraging the use of technology to improve efficiency and effectiveness, and implementing performance metrics to measure and monitor performance.

Provides executive leadership in staffing, budgetary execution, and resource allocations to meet the growing demands of the Office of Capital Access mission objects.

Identifies internal and external risks and opportunities and makes recommendations to senior management as appropriate. Provides yearly assertions to the level of compliance with agency and OMB financial policies, procedures and reporting requirements.

Develops and maintains cooperative, partnering relations with lending partners and service providers.

Travel Required

25% or less - You may be expected to travel for this position.

Supervisory status


Promotion Potential


  • #### Job family (Series)

0340 Program Management

  • Requirements


Conditions of Employment

You must be a U.S. Citizen to apply for this position. Must complete 1 year SES probationary period, if not previously completed. You must successfully complete a background investigation. Application package must be received by closing date of the announcement. Relocation expenses are not authorized.



To meet the minimum qualifications for this position, applicants must possess experience at a senior level which demonstrates ability to perform the duties described above; including progressively responsible supervisory or managerial experience demonstrating ability to manage people and resources. Eligibility for this position will be based upon a clear showing that the applicant must emphasize their level of responsibilities, the scope and complexity of programs managed, program accomplishments and policy initiatives undertaken.

Applicants are required to submit and upload a narrative response addressing each Executive Core Qualifications (ECQ) and each Mandatory Technical Qualifications (MTQ) to receive consideration.

Failure to submit a narrative statement or address any of the mandatory ECQs and/or MTQs is considered incomplete and will not be considered.

Applicants currently serving under a career Senior Executive Service (SES) appointment, eligible for reinstatement into the SES, or have successfully completed a Candidate Development Program (CDP) approved by OPM are not required to address the ECQ's but must address all MTQ's. Failure to address each of the required MTQ's will result in disqualification of your application. All qualified applicants will be evaluated on the relevance of their experience, education and/or training.

For additional guidance in writing ECQ narratives, applicants may visit the Office of Personnel Management's Guide to Senior Executive Qualifications located at: Applicants are strongly encouraged to follow the Challenge, Context, Action, and Result model outlined in the guide.

Additional information on the Executive Core Qualifications can be found at

Please refer to OPM's Guide to the Senior Executive Service Qualifications for more detailed information.

TECHNICAL QUALIFICATION (TQ)s: In addition, all applicants must submit a written narrative response to the following TQ(s). Please give examples and explain how often you used your skills, the complexity of the knowledge possessed, the level of people you interacted with, the sensitivity of the issues you handled managing a large multi-divisional workforce, creating and implementing an effective strategic plan, leading process improvement initiatives for quality performance gains. It is recommended that you draft your TQ(s) in a word document and then upload into the system. * Extensive knowledge of and demonstrated experience in operational management for metrics-driven result and efficiencies. * Broad knowledge of and demonstrated experience in leading process improvement initiatives for quality and performance gains. * Demonstrate ability to lead and manage a multi-divisional workforce. * Demonstrate ability to lead, direct, manage, and provide policy guidance and oversight of large-scale multi-faceted operations and management activities.

Executive Core Qualifications: The ECQs are designed to assess executive experience and potential - not technical expertise. They measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions. Each of the five ECQ's has a set of related competencies; the personal and professional attributes critical for success. There are 22 specific competencies for the five ECQs. In addition, there are six fundamental competencies that are the foundation for success in each of the ECQs. They are: interpersonal skills; written communication; oral communication; integrity/honesty; continual learning; and public service motivation. * Leading Change - The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. * Leading People - The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. * Results Driven - The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. * Business Acumen - The ability to manage human, financial, and information resources strategically. * Building Coalitions - The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.


There is no mandatory education requirement.

Additional information


Working for SBA offers a number of really exciting benefits and flexibilities. To find out more about Federal benefit programs, click here:

OTHER INFORMATION: If you are applying for a special priority under the interagency Career Transition Assistance Proram (open to surplus and displaced Federal employees), submit the following proof of your eligibility. Your reduction in force (RIF) separation notice, a Standard Form 50 reflecting your RIF separation, or notice of proposed removal for declining a directed reassignment or transfer of function to another commuting area. To be found well-qualified for special selection priority by SBA, you must meet the minimum qualifications and receive at least 85 possible points for the quality ranking factors. Information about ICTAP eligibility is on OPM's Career Transition Resources website at

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See

Approval and Probationary Period: If you are entering this position on an initial career Senior Executive Service appointment, you must have your qualifications approved by the Office of Personnel Management's Qualification Review Board and you will be required to serve a one-year probationary period before this appointment becomes final.

Financial Disclosure and Position Sensitivity: The individual selected fro this position will be required to complete and file a Public Financial Disclosure Report, SF-278, within 30 days after selection for the position. The sensitivity level of the position also requires satisfactory completion of a full background investigation after appointment.

Time in grade does not apply to SES positions. Applicants for this position must demonstrate the level and breath of experience necessary to assume an SES position.

Veteran's Preference does not apply to the SES.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants will be evaluated on their narrative responses to the Executive Core Qualifications (ECQs) and all Mandatory Technical Qualification (MTQs). Applicants will be evaluated by Merit Staffing panel using only requested information (resume, SF-50, ECQ/MTQ responses) submitted within their application to determine the degree to which they possess each of the listed qualifications. Applicants who do not demonstrate sufficient possession of the ECQ and MTQ will be ineligible for further consideration. Based on th Panel's evaluation, applicants who are determined best qualified will be referred for further consideration.

Application packages will be reviewed for completeness (incomplete or late packages will not receive further consideration)

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Background checks and security clearance
Security clearance

Public Trust - Background Investigation

  • Required Documents


Required Documents
  1. Submit your completed application which includes your resume, responses to all online assessment questions, and all required supplemental documents in order to be considered.

  2. If you are a current, retired or former Federal employee, please submit a copy of your most recent SF-50, Notification of Personnel Action, to verify your status.

  3. If you are a graduate of an SES Candidate Development Program (CDP), please submit a copy of your certificate for non-competitive eligibility.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply


How to Apply

You are strongly encouraged to read the entire announcement before you submit your application for this position.

The following instructions outline our applications process. You must complete this application process and submit any required documents by 11:59 p.m. Easter Standard Time (ES) on the closing date of this announcement to receive consideration.

  1. REGISTER (ON-LINE): To begin the application process, click the "Apply On-Line" button to the right of the screen, follow the prompts to log-in/register at USAJOBS.

  2. RESUME (ON-LINE): You must create or upload your resume on-line or you will not be considered. Creating your resume using the USAJOBS' Resume Builder allows you to create a uniform resume that provides all of the

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Agency contact information
Kathy Mitcham

(202) 401-3160



Office of Capital Access 409 3rd Street SW Suite 8200 Washington, DC US

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Next steps

Once your application is received it will be evaluated by the HR Specialist who will determine which candidates meet basic qualifications. Applicants who meet the basic qualifications will be rated and ranked by a merit staffing panel. The panel will make recommendations to the selecting official for further consideration and possible interview. You may receive updates notifying you of the status of your applications via USAJOBS. It is recommended that you update your USAJOBS profile to receive these status updates via email after the announcement closes. You will receive updates to your status on-line as changes are made. All applicants will be notified by e-mail of the outcome of their application once a final selection is made.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Open & closing dates: 03/12/2018 to 04/10/2018

Salary: $126,148 to $189,600 per year

Pay scale & grade: ES 00

Work schedule: Full-Time

Appointment type: Permanent